3P CUSTOMER SATISFACTION SURVEY 2023

Welcome to the Customer Satisfaction Survey for 3P Company.

Please rate your satisfaction on our services in 2023.

Indicate any additional information into the comments section.

This survey will only take a few minutes to complete.

IDENTIFICATION

Company*

Company*

Clear selection

Last name - First name*

Last name - First name*

Clear selection

Position*

Position*

Clear selection

Email*

Email*

Clear selection
Page 1 of 6
1 - SALES
Please rate your satisfaction using a 1 to 10 scale, where 0 represents "Not at all satisfied" and 10 represents "Completely satisfied"

1.1 What's your opinion on our reactivity to answer to your requests ?

1.1 What's your opinion on our reactivity to answer to your requests ?

Clear selection

1.2 What's your opinion on the follow-up and the management of your orders ?

1.2 What's your opinion on the follow-up and the management of your orders ?

Clear selection

1.3 What's your opinion on the frequency of our exchanges ?

1.3 What's your opinion on the frequency of our exchanges ?

Clear selection

Comments

Comments

Clear selection
Page 1 of 6
2 - QUALITY
Please rate your satisfaction using a 1 to 10 scale, where 0 represents "Not at all satisfied" and 10 represents "Completely satisfied"

2.1 What's your opinion on the quality of the delivered products ?

2.1 What's your opinion on the quality of the delivered products ?

Clear selection

2.2 What's your opinion on our consideration of your quality requirements ?

2.2 What's your opinion on our consideration of your quality requirements ?

Clear selection

2.3 What's your opinion on our response time to answer to your requests ?

2.3 What's your opinion on our response time to answer to your requests ?

Clear selection

Comments :

Comments :

Clear selection
Page 1 of 6
3 - LOGISTIC
Please rate your satisfaction using a 1 to 10 scale, where 0 represents "Not at all satisfied" and 10 represents "Completely satisfied"

3.1 What's your opinion on the respect of delivery time ?

3.1 What's your opinion on the respect of delivery time ?

Clear selection

3.2 What's your opinion on the packaging and the transport of delivered products ?

3.2 What's your opinion on the packaging and the transport of delivered products ?

Clear selection

3.3 What's your opinion on the flexibility and reactivity of our supply chain ?

3.3 What's your opinion on the flexibility and reactivity of our supply chain ?

Clear selection

Comments :

Comments :

Clear selection
Page 1 of 6
4 - TECHNIC
Please rate your satisfaction using a 1 to 10 scale, where 0 represents "Not at all satisfied" and 10 represents "Completely satisfied"

4.1 What's your opinion on our ability to suggest technical solutions?

4.1 What's your opinion on our ability to suggest technical solutions?

Clear selection

4.2 What's your opinion on our response time to answer to your technical requests ?

4.2 What's your opinion on our response time to answer to your technical requests ?

Clear selection

4.3 What's your opinion on the follow-up and the management of your projects ?

4.3 What's your opinion on the follow-up and the management of your projects ?

Clear selection

Comments :

Comments :

Clear selection
Page 1 of 6
To know you better :

Please rank the assets you are looking for from your suppliers as a general rule, in order of priority (Priority 1 is the most important)

Please rank the assets you are looking for from your suppliers as a general rule, in order of priority (Priority 1 is the most important)

Priority 1
Priority 2
Priority 3
Priority 4
Priority 5
Priority 6
Priority 7
Priority 8
Priority 9
Product performance
Material proficiency
Technical support
Sales support
Reactivity
Flexibility
OTD
Price
Other (please specify in the box below)
Clear selection

Please enter any general comments not related with the questions of this survey.

Please enter any general comments not related with the questions of this survey.

Clear selection
Page 1 of 6
reCAPTCHA field is required please complete!